. ROSE TO VP OF OPERATIONS
· OVERSAW 210+ EMPLOYEES, 9 SUPERVISORS, AND 4 MANAGERS
. MANAGED $4.5 MILLION IN MONTHLY BILLING
. GENERATED ADDITIONAL $3.1 MILLION IN ANNUAL REVENUE
. KNOWN FOR RESULTS-DRIVEN AND PEOPLE-FIRST LEADERSHIP
Trusted by businesses for delivering reliable, professional, and high-quality cleaning services with exceptional customer satisfaction.
To provide dependable, high-quality facility maintenance and janitorial services that create clean, safe, and professional environments for every client.
. BORN IN 1982 IN PUERTO RICO TO DOMINICAN AND IRISH PARENTS
. INSPIRED EARLY BY HIS FATHER’S LEADERSHIP AT UNIVERSAL
. LED A SALES TEAM AT JUST 16 YEARS OF AGE
. STUDIED MARKETING AT APEC UNIVERSITY IN THE DOMINICAN REPUBLIC
. SERVED AS DIRECT SECURITY FOR THE DOMINICAN AMBASSADOR (2001-2003)
. MOVED TO BOSTON IN 2003
. STUDIED AIRPORT MANAGEMENT AND FOUND A PASSION IN AVIATION OPERATIONS
. JOINED THE CHICAGO DEPARTMENT OF AVIATION IN 2011
. WORKED CLOSELY WITH UNITED AIRLINES
Our integrated system of checks, balances, prevention, and response—overlaid with 30-day agreements (no long-term contracts)—provides better value than typical providers.
Consistency under pressure defines true partnerships. TrueNorth Group builds teams and protocols for reliability in any scenario, with overlapping safeguards like QC audits and emergency protocols working together.
TrueNorth Group builds structured systems where QC audits, emergency protocols, and operational safeguards work together to ensure reliability in every situation.
Technology aids, but TrueNorth Group prioritizes practical knowledge and human connections. We test real-world skills and provide ongoing training to build trust and consistency.
These principles form the foundation of TrueNorth Group. Next, see how they translate into daily operations.
